Application launch issue

An issue has been identified in which the PC version of the app does not progress beyond the ‘Now Loading’ screen for some users.
For users experiencing this issue, please try the following troubleshooting steps:

– Install the Microsoft Visual C++ Redistributable Package.
[Open External Link]

* Please install the X64 version.
* For questions about the software that needs to be installed, please refer to Microsoft’s help page.

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Application launch issue